Premier Success Manager (Networking)

TL;DR

Premier Success Manager (Networking): Leading high-touch engagement and advocacy for strategic customers to ensure adoption, expansion, and renewal of cloud-driven networking solutions with an accent on technical account management and customer value optimization. Focus on managing critical escalations, conducting product trend analysis, and coordinating cross-functional teams to drive NPS and CSAT.

Location: Remote within Norway

Salary: 1,000,000–1,200,000 NOK

Company

hirify.global provides end-to-end, cloud-driven networking solutions to over 50,000 customers globally.

What you will do

• Act as the primary focal point for post-sales account activities, coordinating between Sales, GTAC, and Professional Services.
• Lead customer onboarding, adoption, and expansion phases to ensure alignment with success goals.
• Manage critical technical escalations and facilitate rapid resolutions for strategic accounts.
• Conduct quarterly reviews and perform product trend analysis using SFDC to proactively identify issues.
• Collaborate with Engineering to implement product enhancements based on customer requirements.
• Support pre-sales activities, including demonstrations and lab set-ups.

Requirements

• B.S. degree in Computer Science, Electrical Engineering, Telecommunications, or equivalent experience.
• 5+ years of experience in telecommunications or network operations.
• 5+ years of experience in technical customer support within data communications environments.
• Strong Norwegian and English language skills.
• Proven expertise in Project Management and Networking (IP protocols, Routing, Switching, Cloud, Wireless).
• Must be based in Norway.

Culture & Benefits

• Core values based on teamwork, transparency, and candor.
• Culture of curiosity, ownership, and inclusion.
• Environment that encourages challenging dominant voices to improve decision-making.
• Professional growth opportunities within a global networking leader.