Customer Experience Manager (APAC)

TL;DR

Customer Experience Manager (APAC): Overseeing the end-to-end Order-to-Cash process for the Catalysts division with an accent on order accuracy, backlog management, and regional team leadership. Focus on driving continuous process improvements using Lean Six Sigma and ensuring seamless collaboration between Sales and global stakeholders.

Location: Must be based in Tokyo, Japan. Candidates must hold Japanese nationality, a valid work visa, or permanent residency. No overseas relocation or visa sponsorship provided.

Company

hirify.global is a Swiss-based global specialty chemicals company focused on creating sustainable, high-value chemical solutions for various industries.

What you will do

• Own the full Order-to-Cash process, ensuring order accuracy and timely delivery.
• Act as the primary point of contact for customers and Sales, managing escalations and resolutions.
• Coordinate with global and regional stakeholders to meet business and financial targets.
• Influence and coach the GBS regional team through performance dialogues.
• Drive continuous improvement initiatives using Lean Six Sigma methodologies.
• Conduct Root Cause Analysis and maintain process documentation according to SOPs.

Requirements

• University degree in Business Administration, Finance, Economics, or a related field.
• Minimum 3+ years of experience in Customer Service or Order-to-Cash.
• Fluent in English and Japanese.
• Must hold valid work authorization for Japan.
• Basic understanding of Import/Export and financial business context.
• Proficiency in Microsoft Office suite.

Nice to have

• Experience in Supply Chain Management, Manufacturing, or Operations.
• Proficiency in SAP Sales & Distribution (SD) and Material Management (MM).

Culture & Benefits

• Hybrid work model with flexible working hours.
• Comprehensive benefits including housing allowance, commuting allowance, and cafeteria plan.
• Defined contribution pension plan and group insurance.
• Annual leave and various special leave types.
• Commitment to diversity, equity, and inclusion in the workplace.