Support Specialist

TL;DR

Support Specialist (Customer Support): Managing formal complaints and improving complaint-handling processes with an accent on regulatory compliance, root-cause analysis, and quality control. Focus on collaborating with internal teams to deliver outstanding customer experience and ensuring adherence to legal standards.

Location: Tokyo office or Remote within Japan

Company

Revolut is a fast-growing fintech company with over 75 million customers worldwide, focused on delivering innovative financial products and services.

What you will do

• Handle incoming formal complaints within regulatory deadlines
• Identify, analyse, and resolve customer issues
• Set up and improve internal complaint procedures
• Maintain accurate and accessible complaint data archives
• Collaborate with Product and Quality Assurance teams for effective resolution
• Stay updated on industry regulations and compliance requirements

Requirements

• Location: Must be based in Japan (Tokyo office or remote)
• Bachelor's degree with provisional certificate
• 18+ months customer service experience
• English and Japanese fluency at C1+ level
• Excellent communication, analytical, IT skills, and attention to detail
• Empathy, self-motivation, and independent problem-solving approach

Culture & Benefits

• Inclusive and diverse multicultural team
• Focus on employee experience and growth opportunities
• Great Place to Work™ certified