Customer Enablement Manager (SaaS)

TL;DR

Customer Enablement Manager (SaaS): Managing the adoption journey for large strategic customers by designing and delivering tailored enablement strategies with an accent on product adoption and long-term value realization. Focus on building trusted relationships with stakeholders and collaborating cross-functionally to ensure a seamless customer experience.

Location: Must be based in Tokyo, Japan

Company

Figma is a collaborative design platform that empowers teams to streamline workflows and work together in real time from anywhere in the world.

What you will do

• Manage the adoption journey for a portfolio of large, strategic customers.
• Use product data to inform proactive engagement strategies that drive measurable value.
• Document bespoke enablement plans to help teams unlock the full value of the platform.
• Build trusted relationships with stakeholders ranging from individual contributors to senior leaders.
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation.
• Deliver live and scalable training sessions customized to customer maturity and needs.

Requirements

• 4+ years of experience in Technical Account Management, Customer Success, or Customer Enablement in a SaaS environment.
• Strong consultative approach to solving challenges and driving product adoption.
• Excellent communication skills with the ability to connect with diverse customer personas.
• Proven track record of driving impactful outcomes and collaborating with cross-functional teams.
• Must be based in Tokyo, Japan.

Nice to have

• Experience using Figma or working with design and collaboration tools.
• Background in UX/UI, Design Ops, or Frontend Development.

Culture & Benefits

• Commitment to diversity, equity, and inclusion as an equal opportunity workplace.
• Supportive environment that values continuous learning and professional development.
• Reasonable accommodations provided for individuals with disabilities throughout the hiring process and employment.
• Collaborative team culture focused on innovation and customer success.