Customer Success Manager (Microsoft Cloud)

TL;DR

Customer Success Manager (Microsoft Cloud): Driving the adoption and optimization of Microsoft 365 and Azure services for a portfolio of customers with an accent on strategic guidance and operational excellence. Focus on building trusted relationships, facilitating onboarding sessions, and maximizing the business value of cloud investments.

Location: Tokyo, Japan. Must have eligibility to work full-time in Japan.

Company

Global provider of software and cloud solutions helping organizations optimize software investments and modernize applications across 70 countries.

What you will do

• Drive customer adoption and engagement across Microsoft 365, Azure, and related cloud services.
• Build strong customer relationships through onboarding sessions, business reviews, and workshops.
• Manage an assigned customer portfolio to ensure high levels of satisfaction, retention, and service utilization.
• Act as a trusted advisor by identifying optimization opportunities and sharing best practices.
• Collaborate with sales, technical, and support teams to execute customer success plans.
• Maintain operational excellence through accurate documentation and service lifecycle management.

Requirements

• Eligibility to work full-time in Japan.
• Professional proficiency in Japanese (written and spoken).
• English communication skills appropriate to the requirements of the role.
• Experience in Customer Success, Service Management, Account Management, or similar customer-facing roles.
• Strong understanding of Microsoft 365, Azure, or other enterprise cloud technologies.
• Experience facilitating customer workshops, onboarding sessions, or business reviews.

Culture & Benefits

• Opportunity to work within a global team across 70 countries.
• Focus on continuous learning and growth in a fast-evolving technology landscape.
• Collaborative environment where individual contributions make a real impact.
• Exposure to leading cloud technologies and enterprise-scale projects.