Manager, Customer Success

TL;DR

Manager, Customer Success (SaaS): Leading and developing a team of Account Managers to drive customer retention, product adoption, and growth within a B2B SaaS environment. Focus on strategic account management, performance optimization, and fostering a customer-centric culture to ensure high levels of satisfaction and expansion.

Location: Must be based in Austin, TX. Hybrid role requiring 4 days per week in the office.

Company

hirify.global is a leading automated endpoint management platform that helps IT teams and managed service providers increase productivity and reduce security risks.

What you will do

• Hire, mentor, and develop a team of Account Managers to achieve performance targets.
• Oversee a portfolio of key customers, acting as a trusted advisor and point of escalation.
• Analyze product usage data and feedback to identify churn risks and growth opportunities.
• Develop and execute strategic plans for renewals, cross-selling, and up-selling.
• Collaborate with cross-functional teams including Sales, Product, and Support to optimize the customer journey.
• Maintain accurate records and forecasts in Salesforce to report on team performance and metrics.

Requirements

• Must be based in Austin, TX and able to work from the office 4 days per week.
• Not eligible for Visa sponsorship.
• 2-3 years of experience as an Account Manager or Customer Success Manager in B2B SaaS.
• Proven experience in people leadership and managing customer-facing teams.
• Strong analytical mindset with the ability to identify root causes and develop solutions.
• Proficiency in Salesforce for activity tracking and forecasting.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Financial planning support through a 401(k) plan.
• Unlimited PTO to prioritize work-life balance.
• Collaborative and inclusive work environment focused on curiosity and innovation.
• Opportunities for professional growth and career advancement.