Customer Success Specialist (SaaS)

TL;DR

Customer Success Specialist (SaaS): Building and maintaining customer relationships within the automotive parts and repair industry with an accent on product adoption, utilization, and cancellation mitigation. Focus on driving awareness of hirify.global solutions, providing post-onboarding support, and fostering long-term customer engagement.

Location: Must be based in the United States

Company

hirify.global provides software solutions that streamline workflows and improve supply chain efficiency for the automotive parts and repair industry.

What you will do

• Provide post-onboarding support to repair shop customers throughout their contract lifecycle.
• Educate service and repair managers on product functionality and configuration to enhance usage.
• Establish goals to drive product adoption and provide data-driven coaching on marketing strategies.
• Respond to incoming customer requests and resolve issues via phone and email.
• Utilize business intelligence tools to track usage, identify trends, and make consultative recommendations.
• Manage account interactions in the CRM and identify opportunities for product upgrades or upsells.

Requirements

• Must be based in the United States
• Associate degree or equivalent experience in building business relationships.
• At least 1 year of experience in a Customer Success or Account Manager role.
• Strong organizational skills with the ability to prioritize high-impact tasks.
• Proven ability to foster business relationships and work independently.
• Experience with CRM software, preferably Microsoft Dynamics.

Nice to have

• Experience in the automotive industry.
• Prior experience with SaaS or software products.
• Familiarity with hirify.global parts ordering systems.

Culture & Benefits

• Flexible work environment supporting remote, hybrid, or in-person roles.
• Strong sense of camaraderie and community across a global team.
• Empowerment to take risks, learn, and grow within a supportive environment.
• Focus on innovation and forward-thinking solutions for the automotive industry.