IT Services Analyst

TL;DR

IT Services Analyst (Access Provisioning/IAM): Supporting IT Service Desk and identity & access management by fulfilling user access requests, maintaining account permissions, and handling onboarding/offboarding for internal systems with an accent on PowerSchool, Salesforce, and enterprise email platforms. Focus on ticket-driven incident/request workflows, troubleshooting access issues, and documenting changes for audit/compliance.

Location: US - VA - Remote

Salary: $15.01–$27.00 per hour

Company

hirify.global provides education technology and related services.

What you will do

• Process user access requests for systems such as PowerSchool and Salesforce, creating or modifying accounts and assigning role-based permissions.
• Manage access-related incidents and service requests in ticketing systems, updating tickets with progress, comments, and resolution details.
• Support onboarding and offboarding by ensuring new hires and contractors receive or have access removed/adjusted based on lifecycle dates and renewals.
• Troubleshoot access issues (e.g., login failures or missing permissions) and escalate complex provisioning problems when needed.
• Coordinate with IT and business teams to fulfill access needs and identify gaps in provisioning workflows or ticket routing.
• Document access changes and temporary workarounds to support audit tracking and maintain accurate provisioning records.

Requirements

• Basic understanding of IT Service Desk operations.
• Familiarity with account provisioning concepts (user accounts, permissions, access control).
• Familiarity with Service Level Agreements (SLAs) and meeting response/resolution timelines.
• Ability to follow structured processes and workflows.
• Strong attention to detail when handling access requests.
• Written and verbal communication skills for cross-team collaboration.

Nice to have

• Bachelor’s degree in a technology-related field.
• Experience with ticketing systems (e.g., ServiceNow or similar).
• Experience supporting enterprise systems: PowerSchool, Salesforce, and email/Office platforms.
• Exposure to identity and access management (IAM) or ITOPS access provisioning environments.

Culture & Benefits

• Virtual role open to residents of the 50 states and D.C.
• Compensation determined based on education, experience, location, and expected contribution.
• Temporary/contractor role with employment through Workspend (EOR contractor model).

Hiring process

• Review of qualifications and experience related to access provisioning, ticketing, and IAM workflows.
• Interviews to assess communication, process adherence, and troubleshooting approach.