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9 часов назад

Service Delivery Analyst (IT Support)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
UK
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR

Service Delivery Analyst (IT Support): Delivering first-class IT support to colleagues globally with an accent on incident management and business application maintenance. Focus on troubleshooting complex technical issues, managing M365/Entra ID environments, and optimizing service delivery processes.

Location: Hybrid working in Dundee, Scotland (UK)

Company

hirify.global is a global organization dedicated to helping people understand themselves and others to make a positive difference.

What you will do

  • Provide first-class IT support to global colleagues, managing incidents and requests end-to-end.
  • Collaborate with specialist IT teams to resolve complex issues and enhance services.
  • Maintain and exceed established service level expectations.
  • Support the deployment and maintenance of business applications and technology.
  • Contribute to process improvements, documentation, and knowledge sharing.

Requirements

  • Experience working within a Service Desk or IT support environment.
  • Proficiency in Microsoft 365, Intune, and Entra ID.
  • Strong knowledge of Windows operating systems and Active Directory/Exchange administration.
  • Experience with hardware deployment and asset management.
  • Understanding of ITIL framework and practices.
  • Ability to support both local and remote users.

Culture & Benefits

  • Generous leave with 35 days of holidays.
  • Comprehensive health coverage including Private Medical Insurance and Health Cash Plan.
  • Financial security through Pension Plan, Life Assurance, and Income Protection.
  • Additional perks such as Electric Car Scheme, Gymflex, and employee discounts.
  • Supportive environment with flexible working and an emphasis on inclusivity and wellbeing.

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