Desktop Support Technician

TL;DR

Desktop Support Technician: Providing first-line IT support and resolving security incidents for a fast-paced business environment with an accent on first-time resolution and SLA management. Focus on troubleshooting network connectivity, administering Active Directory, and maintaining system availability to ensure efficient service delivery.

Location: Must be based in or able to work onsite in Sevenoaks, UK

Salary: £34,000–£36,000

Company

hirify.global is a national leader in the insurance industry with over 40 years of expertise, employing over 1,700 people across the UK.

What you will do

• Serve as the first point of contact for IT issues and security incidents, aiming for first-time resolution.
• Provide deskside and remote support to the business user base.
• Manage service and security incidents within a ticketing system, adhering to SLAs and KPIs.
• Administer Active Directory and manage VOIP/digital phone systems.
• Troubleshoot network connectivity issues and monitor infrastructure performance.
• Assist with software distribution, patch management, and security compliance processes.

Requirements

• Minimum 1 year of experience in a managed IT service desk role.
• Must have the right to work in the UK with at least one year remaining on any visa (no sponsorship provided).
• Proficiency with Windows 10 and 11 operating systems.
• Experience with Office365, anti-malware solutions, and basic networking.
• Understanding of ITIL service management models.
• Strong communication skills and ability to work under pressure.

Nice to have

• CompTIA or other relevant IT certifications.
• Experience with server, virtualization, and cloud solution support.
• Previous exposure to the legal or insurance industry.

Culture & Benefits

• 35 days of holiday (including bank holidays) with buy/sell options.
• Comprehensive mental health support and free counseling.
• Commitment to professional growth through leadership programs and career development.
• Inclusive workplace culture with various accreditations (Disability Confident, Menopause Friendly).
• Flexible benefits including early salary access.