Enterprise IT Analyst L1 (IT Support)

TL;DR

Enterprise IT Analyst L1 (IT Support): Providing first-level technical support for employees and partners with an accent on break-fix resolution and customer service. Focus on resolving IT issues at first contact and managing SLA targets in a corporate environment.

Location: Must be based in Washington, DC. Requirement to work onsite 4-5 days per week.

Salary: $65,000 – $71,000 yearly

Company

hirify.global is a media and entertainment business managing a portfolio of iconic brands including CNBC, USA Network, and Golf Channel.

What you will do

• Provide first-point-of-contact IT support via phone, chat, and in-person at the TechBar.
• Execute break-fix support for various technical IT issues.
• Triage and fulfill customer requests while maintaining ownership and communication.
• Meet and deliver on team performance targets and established SLAs.
• Deliver high-quality customer service to all internal employees and partners.

Requirements

• 1+ years of experience in an IT or technical support environment.
• Proficiency with Windows, Mac OSX, Office 365, and Active Directory.
• Experience with mobile device management (MDM) tools.
• Knowledge of ITIL fundamentals and SLA management.
• Must be able to work onsite in Washington, DC 4-5 days per week.
• Flexible schedule capable of covering later shifts, weekends, or holidays.

Culture & Benefits

• Health insurance and retirement plans.
• Paid time off.
• Hybrid flexibility with the ability to work from home part-time.
• Opportunity to work within a large-scale, Nasdaq-listed media organization.