Junior Helpdesk Technician

TL;DR

Junior Helpdesk Technician (IT Support): Providing first-line IT support and troubleshooting for clients with an accent on ticket management and remote system monitoring. Focus on delivering high-quality client service, managing RMM dashboards, and resolving basic technical issues efficiently.

Location: Remote (Must be based in the Philippines)

Salary: USD 700–1000/month

Company

hirify.global provides remote virtual assistant and IT support services to a variety of international clients.

What you will do

• Act as the first point of contact for client IT support via phone, email, and ticketing systems.
• Troubleshoot and resolve basic IT issues remotely while delivering a client-friendly experience.
• Manage the full lifecycle of service tickets, including detailed documentation and status updates.
• Monitor RMM dashboards and perform scheduled system checks and remedial actions.
• Collaborate with the Projects Team to assist with remote implementations and rollouts.
• Escalate complex technical issues to senior technicians and report outages promptly.

Requirements

• Location: Must be based in the Philippines.
• Strong communication, listening skills, and advanced IT literacy.
• Solid understanding of operating systems, networks, and common business applications.
• Ability to type quickly and accurately while handling client calls.
• Availability to work 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time).

Nice to have

• Familiarity with ticketing systems and RMM tools such as Autotask or DattoRMM.
• Experience supporting Microsoft 365 and Google Workspace.
• Relevant IT certifications (e.g., MCP, MCSA, ITIL).
• Prior experience working in a Helpdesk or Managed Service Provider (MSP) environment.

Culture & Benefits

• Full-time remote work arrangement (Work from Home).
• Fixed schedule aligned with US EST business hours.
• Opportunity to work in a remote IT support environment with defined SOPs.