Critical Response Systems Analyst

TL;DR

Critical Response Systems Analyst (Dynatrace/APM): Delivering and supporting large-scale system, application, and service monitoring solutions with an accent on operational monitoring dashboards, event/incident escalation, and proactive fault management. Focus on deploying Dynatrace-based observability, analyzing performance trends to identify root causes, and coordinating incident response bridges across stakeholders.

Company

hirify.global delivers IT services and solutions that transform government IT operations.

What you will do

• Develop and maintain operational application performance monitoring dashboards using Dynatrace out-of-the-box capabilities.
• Monitor operational events to detect and escalate exception conditions; support a continual cycle of monitoring, reporting, and coordinated operational response.
• Operate a communications/coordination bridge for centralized handling of operational events, incidents, and routine operational reporting.
• Deploy and support Application Performance Management tools and address performance-related production issues.
• Analyze performance data, identify root causes of negative trends, and implement countermeasures to reduce recurring incident frequency.
• Use tools such as ServiceNow, Splunk, SSH clients, and Dynatrace for incident monitoring, management, and documentation; assist Tier 2/3 teams with testing and pre-deployment updates/patches.

Requirements

• Location/Work arrangement: Full remote position; must be able to work the 9AM–6PM CST schedule (flexibility required).
• 2–5 years (or commensurate) experience with large-scale applications, monitoring, and fault management.
• Strong experience with Linux systems.
• Excellent verbal and written communication skills; ability to track multiple deadlines in parallel and coordinate between support and development teams.
• Ability to do limited travel (0–4 times per year).
• Clearance Required: Must be able to attain and maintain AOUSC Public Trust.

Nice to have

• 2+ years hands-on experience installing/configuring/troubleshooting Dynatrace components.
• 2 years of experience with ITIL processes; ITIL v3 or v4 certification/training.
• 5+ years technical knowledge of TCP/IP, DNS, network devices, and protocols and their impact on web performance.
• 3+ years hands-on experience with performance tuning and capacity planning.
• Experience with court operations, processes, and procedures.

Culture & Benefits

• Flexible work environment; full-time employees eligible for benefits.
• Employee Assistance Program (EAP) and corporate discounts.
• Learning & Development platform with certification preparation content, plus training/education/certification assistance.
• Referral bonus program and internal mobility program.
• Pet insurance.

Hiring process

• Virtual video interview with the hiring manager and/or team (camera on; valid photo ID required).
• Enhanced biometrics ID verification and background check, including criminal history (past 7 years), education verification, and employment history verification (past 7 years).