Support Specialist (Complaints)

TL;DR

Support Specialist (Complaints): Managing formal customer complaints and ensuring fair, transparent resolution processes with an accent on regulatory compliance and root-cause analysis. Focus on investigating complex issues, maintaining accurate data archives, and collaborating with internal teams to improve service quality.

Location: Must be based in Poland or Romania

Salary: PLN 6,900 - PLN 7,300 gross monthly (for Poland)

Company

Revolut is a global financial super app providing spending, saving, and investment services to over 75 million customers worldwide.

What you will do

• Handle incoming formal complaints within regulatory deadlines.
• Identify, analyze, and resolve customer issues.
• Set up and improve internal complaint-handling procedures.
• Maintain a central archive of data with high accuracy.
• Collaborate with Product and Quality Assurance teams for effective resolution.
• Stay updated on industry regulations and compliance standards.

Requirements

• Bachelor's degree required.
• 18+ months of customer service experience.
• Fluency in English (C1+ level).
• Fluency in Dutch (C1+ level).
• Must be based in Poland or Romania.
• Strong analytical, numeracy, and IT skills.

Nice to have

• Investigative experience.
• Background in retail customer service or insurance.

Culture & Benefits

• Opportunity to work in a fast-growing, multicultural fintech environment.
• Certified Great Place to Work culture.
• Clear career progression opportunities within the company.
• Inclusive workplace with a focus on diversity and innovation.