Customer Care Manager (German Market)

TL;DR

Customer Care Manager (German Market): Managing the KYB/KYC lifecycle for German business customers with an accent on compliance-driven reviews, data remediation, and precise client communication. Focus on identifying process gaps, maintaining internal knowledge resources, and ensuring regulatory accuracy in a high-paced fintech environment.

Location: Must be based in or able to work from the Barcelona office (Hybrid)

Company

hirify.global is a leading European finance workspace providing banking and financial tools for SMEs, serving over 600,000 customers.

What you will do

• Conduct periodic KYB/KYC re-reviews for German business customers using internal tools.
• Manage direct client communication via email, phone, and chat to resolve data gaps.
• Identify and flag process blockers or inconsistencies to improve documentation flows.
• Maintain and update internal knowledge resources using Notion AI.
• Ensure high precision in compliance cases to maintain accurate account status.

Requirements

• Native-level German proficiency is required for professional client communication.
• 1–2 years of experience in a customer-facing role (support, onboarding, or success).
• Strong attention to detail, especially regarding regulatory and compliance documentation.
• Ability to maintain composure and methodical focus under pressure.
• Must be based in Barcelona to support the hybrid office model.

Culture & Benefits

• Work in a diverse, international environment with 80+ nationalities.
• Access to advanced AI tools to streamline workflows and knowledge management.
• Steep learning curve with real regulatory responsibility from day one.
• Structured team environment with defined ownership areas.
• Commitment to merit-based, discrimination-free hiring practices.

Hiring process

• The hiring process is structured to last approximately 20 working days.
• Interviews are conversational, focusing on character, thinking, and technical fit.