Support Specialist (Fintech)

TL;DR

Support Specialist (Fintech): Delivering high-quality customer assistance and resolving complex issues for a global financial super app with an accent on Catalan and Spanish language support. Focus on ensuring user security, collaborating with international teams to resolve disruptions, and maintaining a premium service standard.

Location: Fully on-site in Barcelona, Spain

Company

Revolut is a global financial super app designed to give users more visibility, control, and freedom over their money.

What you will do

• Provide an outstanding customer experience, ensuring users feel secure while using app features.
• Deliver high-quality customer service and represent the company brand at all times.
• Collaborate with international team members to resolve customer disruptions and improve experiences.
• Take ownership of customer issues and perform deep analysis to find effective solutions.

Requirements

• Fluency in English (C1+ level).
• Fluency in Catalan and Spanish (C1+ level).
• Must be based in Barcelona (in-person role).
• 1+ years of experience in customer support.
• Bachelor’s degree (provisional certificate accepted).
• Strong analytical, IT, and problem-solving skills.

Nice to have

• Experience providing in-person customer support.
• Exposure to banking, financial services, or sales.

Culture & Benefits

• Certified as a Great Place to Work™.
• Inclusive environment driven by a comprehensive D&I Framework.
• Opportunity to work within a multicultural and high-growth team.
• Fully compensated weekend shifts.