Customer Service Specialist (German)

TL;DR

Customer Service Specialist (Fintech): Managing customer accounts and processing requests within a global payments technology environment with an accent on data accuracy and SLA compliance. Focus on maintaining high-quality service standards while collaborating closely with the Sales department.

Location: Hybrid role based in Warsaw, Poland

Company

hirify.global is a global leader in the payments technology industry, providing secure and innovative solutions to businesses across five continents.

What you will do

• Set up and maintain new and existing customer accounts in internal systems.
• Process requests from customers, partners, and third parties according to SLAs.
• Ensure data integrity and compliance with security policies.
• Verify the accuracy of documentation and follow up on incomplete information.
• Collaborate closely with the Sales department to support client needs.

Requirements

• Fluent in German, Polish, and English (business proficiency).
• Strong organizational and conceptual skills with a client-focused mindset.
• High attention to detail for accurate data entry.
• Ability to prioritize tasks and work effectively under pressure.
• Positive attitude and strong interpersonal communication skills.

Culture & Benefits

• Private medical and life insurance.
• MyBenefit platform access.
• Holiday and meal allowances.
• Public transportation support.
• Annual bonus and referral program.
• Opportunities for professional growth within a global organization.