Phone Support Specialist (Business) (Fintech)

TL;DR

Phone Support Specialist (Business) (Fintech): Providing high-quality support to UK customers via live chat and phone with an accent on security and problem resolution. Focus on resolving complex customer issues, collaborating with international teams, and ensuring an outstanding user experience.

Location: Remote (Must be based in Poland or Romania)

Salary: Poland: PLN 6,900 - 7,300 gross monthly

Company

A global financial super app dedicated to giving users more visibility, control, and freedom over their money.

What you will do

• Provide outstanding support to UK customers via in-app live chat and phone calls.
• Ensure customers feel secure while utilizing product features.
• Represent the brand consistently in all customer interactions.
• Collaborate with international team members to resolve customer disruptions.

Requirements

• English: C1 level or higher required.
• Experience: 3+ years of call support experience in English.
• Education: Bachelor's degree (provisional certificate acceptable).
• Strong communication skills and the ability to explain complex issues simply.
• Analytical, IT, and writing skills with a problem-solving approach.
• Ability to handle multiple platforms simultaneously.

Nice to have

• Previous experience in banking, financial services, or sales.

Culture & Benefits

• Certified Great Place to Work™ with an inclusive, multicultural environment.
• Commitment to diversity and inclusion through a dedicated D&I Framework.
• Full compensation for required night and weekend shifts to ensure 24/7 coverage.
• Opportunity to work in a fast-growing, innovative fintech ecosystem.