Acquiring Advanced Support Specialist (Fintech)

TL;DR

Acquiring Advanced Support Specialist (Fintech): Providing 2nd level customer support for acquiring and administration with an accent on request processing, product implementation, and complaint management. Focus on resolving complex technical issues, maintaining SLAs, and collaborating across departments to ensure customer satisfaction.

Location: Hybrid in Warsaw, Poland

Company

hirify.global is a global leader in payments technology, helping businesses accelerate growth through secure and innovative payment solutions across five continents.

What you will do

• Provide 2nd level customer support for acquiring and administration.
• Process customer and partner requests independently according to SLAs and quality requirements.
• Support the operational implementation of new products and services.
• Manage complaints and answer basic technical and product-related questions.
• Update systems to reflect contract changes and activate new services.
• Execute recurring reporting tasks.

Requirements

• Strong client focus and experience in Customer Care.
• Advanced analytical and problem-solving skills with high attention to detail.
• Excellent verbal and written communication skills in English and Polish.
• Ability to prioritize tasks and work effectively under time pressure.
• Collaborative mindset for resolving complex issues across departments.

Nice to have

• Proficiency in German or French.

Culture & Benefits

• Private medical and life insurance.
• Access to the MyBenefit Platform.
• Holiday, public transportation, and meal allowances.
• Annual performance bonus.
• Opportunity to work in a global, innovative environment with extensive training.