Senior Investor Suspense Analyst
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Investor Suspense Analyst (Finance): Managing complex post-closing mortgage suspense files to drive loan investor purchase with an accent on resolving challenging file-level issues and improving process consistency. Focus on researching root causes, validating investor conditions, and collaborating across mortgage operations to strengthen investor suspense functions.
Location: Remote within the United States with limited exceptions
Salary: Hourly pay range varies by state, e.g., $31.00 - $52.00 in specified states
Company
is a leading real estate platform in the U.S. focused on reimagining home buying, selling, financing, and renting experiences.
What you will do
- Own and manage a pipeline of complex investor suspense files including escalations and non-routine conditions
- Research root causes and determine effective resolutions for challenging mortgage file issues
- Recalculate income, interpret underwriting findings, and assess mortgage documentation
- Validate investor conditions and escalate or challenge issues as appropriate
- Partner with leadership and cross-functional teams to resolve documentation and process gaps
- Identify trends and recommend process improvements to enhance team consistency and effectiveness
Requirements
- Must have 5+ years of relevant mortgage operations experience including post-closing and investor suspense
- Strong knowledge of underwriting concepts, income calculation, and mortgage documentation review
- Ability to work independently with sound judgment in ambiguous, high-pressure situations
- Clear professional communication skills and ability to collaborate across teams
- Comfort working remotely within the United States with limited exceptions
Nice to have
- Prior underwriting and direct investor suspense experience
- Familiarity with workflow tools like Airtable
- Experience in fast-growth or process-light environments
Culture & Benefits
- Inclusive and innovative work environment recognized among best workplaces in the U.S.
- Remote work flexibility within the U.S.
- Equity awards based on experience and performance
- Supportive culture encouraging diverse backgrounds and transferable skills
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