Global Technical Service Manager (Consumer Electronics)

TL;DR

Global Technical Service Manager (Consumer Electronics): Shaping and optimizing global technical service, repair, and refurbishment operations with an accent on the Circular Economy & 3R Strategy. Focus on improving refurbishment yields, managing global vendor SLAs, and reducing scrap rates for premium audio products.

Location: Hybrid working model in Tullamore, Ireland

Company

hirify.global (Sennheiser brand) is a global leader in premium audio solutions and hearing care providers headquartered in Switzerland.

What you will do

• Drive and optimize global repair, refurbishment, and technical service operations across EMEA, AMER, and APAC.
• Manage the global technical service operational budget and support vendor pricing and procurement activities.
• Lead the Circular Economy & 3R Strategy to improve refurbishment yields and reduce Beyond Economical Repair (BER) scrap rates.
• Oversee and enforce Service Level Agreements (SLAs), turnaround times (TAT), and operational KPIs across global external partners.
• Collaborate with R&D, Engineering, and Quality teams to improve product serviceability during development.
• Develop standardized repair processes, SOPs, technical documentation, and global training programs.

Requirements

• Bachelor’s degree in Electrical, Electronics, or Audio Engineering, or a related technical field.
• Experience in technical service, repair operations, or after-sales support within hardware or consumer electronics.
• Proven track record of managing global service partners and vendors in an international environment.
• Knowledge of quality standards, CAPA, root cause analysis, and continuous improvement methodologies.
• Commercial mindset with experience managing budgets and operational KPIs.
• Fluent English skills, both written and spoken.

Culture & Benefits

• Flexible hybrid working model for better work-life balance.
• Wide range of training opportunities for professional and personal development.
• Exceptional growth opportunities with individualized development plans.
• Highly collaborative and inclusive international work environment.