Customer Success Coordinator (SaaS)

TL;DR

Customer Success Coordinator (SaaS): Managing large volumes of customer contracts and renewal transactions with an accent on value-driven conversations and revenue maximization. Focus on identifying expansion opportunities, mitigating customer risk, and coordinating cross-functionally with sales and legal teams.

Location: Hybrid - Must be based in Dublin, Ireland (On-site Wednesday and Thursday)

Company

A learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce.

What you will do

• Manage the customer lifecycle including forecasting, opportunity management, quoting, and agreement negotiations.
• Support, manage, and close renewal transactions for a high-volume portfolio of accounts.
• Identify and mitigate risks within the customer base using digital and data-oriented strategies.
• Partner with Account Executives to identify and maximize upselling and expansion opportunities.
• Collaborate cross-functionally with Revenue, Customer Success, Marketing, and Legal teams to maximize renewal forecasts.

Requirements

• Minimum 2 years of related or equivalent experience or a Bachelor’s/Advanced degree.
• Proven experience in B2B SaaS renewal motions and identifying expansion opportunities.
• Background in business development, sales, or scale customer success.
• Ability to utilize various communication methods, including outbound calls, emails, virtual meetings, and webinars.
• Must be able to work from the Dublin office every Wednesday and Thursday.

Culture & Benefits

• Hybrid work model providing remote flexibility on Mondays, Tuesdays, and Fridays.
• Comprehensive benefits including medical coverage and competitive compensation.
• Unlimited PTO and wellness reimbursements.
• Access to hirify.global subscription and professional development funds.
• Inclusive culture with a strong commitment to diversity, autonomy, and lifelong learning.