Customer Unit Leader (IT Infrastructure)

TL;DR

Customer Unit Leader (IT Infrastructure): Leading a high-impact portfolio of customer accounts to drive commercial excellence and digital transformation with an accent on P&L management and C-suite engagement. Focus on orchestrating complex ecosystems, driving Return to Growth initiatives, and leveraging AI-driven insights for strategic account planning.

Location: Ottawa, Ontario, Canada (Hybrid)

Company

hirify.global is a global leader in managing and reimagining mission-critical technology systems that power the world's leading businesses.

What you will do

• Lead a high-impact portfolio of customer accounts to drive transformation, growth, and profitability.
• Engage directly with C-suite executives to align technical capabilities with industry and regional trends.
• Execute multi-year account planning and Return to Growth initiatives to increase signings and revenue.
• Manage the P&L of the customer unit and optimize overall commercial performance.
• Coach and mentor Customer Partners to excel as trusted advisors and expand hirify.global's scope.
• Utilize AI and data-driven analytics to guide strategy, forecast performance, and develop opportunities.

Requirements

• 10+ years of experience selling to the public sector.
• Must be based in Ottawa, Ontario, Canada.
• Strong P&L management skills and a track record of commercial execution.
• Ability to orchestrate complex ecosystems, aligning cross-functional teams and partners.
• Expertise in IT transformation and operations to serve as a trusted advisor.
• Digital fluency and experience using AI-driven insights for strategic decision-making.

Culture & Benefits

• Hybrid-friendly work environment that prioritizes well-being and flexibility.
• Comprehensive "Be Well" programs supporting financial, mental, physical, and social health.
• Extensive training and upskilling programs, including certifications from Microsoft, Google, and Amazon.
• Culture of kinship, empathy, and inclusion where belonging is a core driver of engagement.
• Personalized career pathing with continuous feedback and development goals.