Senior Workforce Management Program & Technical Enablement Lead (Fintech)

TL;DR

Senior Workforce Management Program & Technical Enablement Lead (WFM/Fintech): Optimizing workforce alignment and technical platform utilization for a global BPO network with an accent on Calabrio administration and data standardization. Focus on auditing forecast accuracy, establishing a single source of truth for KPIs, and bridging the gap between WFM strategy and operational execution.

Location: Must be based in the United States (San Jose, CA or Draper, UT) or be in a remote-eligible location within the US. Applicants must have authorization to work in the US without requiring visa sponsorship now or in the future.

Salary: $84,900 - $124,800 USD

Company

A fintech company creating the future of financial automation to empower businesses of all sizes by replacing outdated financial processes.

What you will do

• Serve as the Calabrio platform subject matter expert, managing system configurations, forecasting, and reporting to maximize tool utilization.
• Audit scheduling efficacy and forecast accuracy produced by offshore WFM partners to maintain program integrity.
• Standardize WFM data and KPI reporting across the ecosystem to establish a single source of truth.
• Lead technical onboarding for new offshore WFM resources, ensuring training on Calabrio workflows and company standards.
• Ensure WFM scheduling practices remain compliant with applicable labor laws and internal policies through routine audits.

Requirements

• 3-5 years of hands-on experience administering Calabrio WFM, including system configuration, scheduling builds, and reporting.
• Proven track record of working in a split onshore/offshore BPO environment.
• Strong analytical instincts with a high bar for data integrity and the ability to resolve reporting discrepancies.
• Experience translating leadership priorities into structured processes, governance frameworks, and scalable workflows.
• Must have authorization to work in the United States without requiring visa sponsorship.

Culture & Benefits

• 100% paid employee health, dental, and vision plans (HMO, PPO, or HDHP).
• Comprehensive retirement and savings options including 401(k), HSA, and FSA accounts.
• Flexible time off, 11+ observed holidays, and designated wellness days.
• Employee Stock Purchase Program with associated employee discounts.
• Life insurance and both long-term and short-term disability coverage.