Service Designer

TL;DR

Service Designer (Product Design): Leading stakeholder and user research to map service blueprints and synthesize complex operational processes with an accent on bridging the gap between business strategy and user experience. Focus on shaping future operating models, defining end-to-end service lifecycles, and aligning cross-functional stakeholders around product roadmaps.

Location: Göteborg, Sweden

Company

An IT and technology consulting company providing highly specialized expertise in software development, SAP, and mechanical design for complex Swedish projects.

What you will do

• Lead stakeholder and user research to identify key gaps and refine personas.
• Develop and evolve high-impact service blueprints and strategic artifacts.
• Shape future operating models and define end-to-end service experiences across the full lifecycle.
• Facilitate alignment between business, process, and product stakeholders to prioritize roadmaps.
• Collaborate with product managers, architects, and business analysts to break down organizational silos.
• Translate business strategy into clear experience and service requirements.

Requirements

• Very senior level of experience in Service Design.
• Strong ability to lead research and synthesize complex information into blueprints.
• Advanced facilitation skills to create clarity and momentum among diverse stakeholders.
• Ability to simplify complex systems and translate them into meaningful experiences.
• Proficiency with service design tools and methods.
• Updated CV in English

Culture & Benefits

• Opportunity to work on some of Sweden's most complex and analytically demanding projects.
• Professional environment focused on high quality and measurable results.
• Engagement with a specialized network of senior experts.