Senior Service Designer (Automotive)

TL;DR

Senior Service Designer (Automotive): Designing end-to-end service experiences and operational models for a large-scale digital transformation in the automotive sector with an accent on service blueprinting and stakeholder alignment. Focus on translating strategic ambiguity into actionable service requirements and optimizing the full customer and operational lifecycle.

Location: Gothenburg, Sweden (Hybrid)

Company

hirify.global is a leading Swedish IT consulting firm specializing in building high-performing technology teams and delivering end-to-end IT solutions.

What you will do

• Lead and facilitate stakeholder and user research across multiple business units.
• Develop and maintain end-to-end service blueprints and service ecosystem maps.
• Identify gaps and inefficiencies in existing service structures and operating models.
• Facilitate alignment workshops with product managers, architects, and business analysts.
• Translate strategic intent into actionable service requirements and design principles.
• Drive continuous improvement by leveraging qualitative and quantitative insights.

Requirements

• Extensive experience in service design within complex, large-scale organizations.
• Strong expertise in service blueprinting, journey mapping, and ecosystem design.
• Proven ability to lead cross-functional workshops and stakeholder alignment sessions.
• Deep understanding of service delivery across people, process, and technology layers.
• Strong synthesis skills with the ability to turn ambiguity into structured insights.
• Experience in digital product or platform environments is highly preferred.

Culture & Benefits

• Flexible hybrid working model for optimal work-life balance.
• Competitive compensation and comprehensive benefits package.
• Supportive culture fostering continuous learning and professional growth.
• 25 days of annual leave.
• Annual wellness allowance of 3,500 SEK.