Client Success Senior Manager (Wellbeing)

TL;DR

Client Success Senior Manager (Wellbeing): Managing high-profile corporate accounts in Germany to drive engagement and commercial growth with an accent on strategic account management and contract negotiation. Focus on developing client-specific growth strategies, increasing user engagement, and managing the full client lifecycle.

Location: Hybrid in Munich, Germany

Company

hirify.global is a workplace wellness platform that connects employees globally to a variety of fitness, mindfulness, and nutrition partners through a single subscription.

What you will do

• Own client relationships for a portfolio of large corporate accounts in Germany throughout the entire lifecycle.
• Drive commercial growth by leading end-to-end contract negotiations for renewals, upsells, and cross-sells.
• Develop client-specific growth strategies and implement awareness events to increase platform take-up.
• Analyze client data to identify trends and create tailored communication strategies to reduce inactivity.
• Collaborate with Customer Experience, Operations, and Marketing teams to deliver on company and client goals.
• Lead client meetings and communications both virtually and in person with HR and C-level stakeholders.

Requirements

• 5+ years of experience managing client relationships in a client-facing position.
• Proven expertise in leading contract negotiations for renewals and revenue expansion.
• Ability to analyze complex reports and leverage data to drive business results.
• Strong organizational skills to manage multiple high-profile projects and clients concurrently.
• Excellent communication and superior customer service skills.
• Must be based in or able to work from the Munich office (Hybrid).

Culture & Benefits

• Free hirify.global Gold membership for the employee and up to three family members.
• Flexible work options with one-time home office setup reimbursement and a monthly work allowance.
• 30 days of paid annual leave, including an extra day for your birthday.
• 100% paid parental leave with extended options for birthing parents.
• Access to professional development platforms and personalized career growth roadmaps.
• Inclusive, diversity-focused culture with Fair Pay Certification.