Onboarding Specialist (Healthcare SaaS)

TL;DR

Onboarding Specialist (Healthcare SaaS): Guiding healthcare professionals through the adoption of a cloud-based practice management platform with an accent on workflow optimization and user training. Focus on coordinating onboarding milestones, removing adoption blockers, and improving product experience based on customer feedback.

Location: Hybrid (3 days office, 2 days remote). Must be based near Munich (Germany) or Milan (Italy), or willing to relocate.

Salary: €27,000–€32,000

Company

hirify.global provides an all-in-one, cloud-based software platform designed to streamline practice management and patient relationships for healthcare professionals.

What you will do

• Guide customers through the onboarding journey from initial kickoff to successful platform adoption.
• Analyze medical practice workflows and recommend best practices to improve productivity and profitability.
• Deliver engaging training sessions for doctors, secretaries, and practice managers.
• Manage onboarding projects, coordinating timelines, milestones, and stakeholders.
• Identify and resolve adoption blockers and handle challenging customer conversations.
• Collaborate with Sales, Customer Success, Support, and Product teams to enhance the customer experience.

Requirements

• 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales.
• Native Italian and fluent English (C1).
• Based near Munich or Milan, or willing to relocate.
• Experience with CRM and help desk platforms such as HubSpot, Salesforce, Intercom, or Zendesk.
• Strong stakeholder management, conflict resolution, and presentation skills.
• Proactive attitude and a passion for digital transformation in healthcare.

Culture & Benefits

• Full hardware kit: laptop, smartphone with unlimited data, and dedicated office monitor.
• Financial support/bonuses for paid English or German language courses.
• Professional growth via training courses, books, workshops, and team-building activities.
• Mental health support through a partnership with Serenis psychotherapy platform.
• Company reunions, yearly meetups, and office perks including snacks, fruit, and beer.

Hiring process

• Introductory call with Talent Acquisition (30 min).
• Interview with the Team Leader (45 min).
• Interview with the Head of Sales (30 min).