Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Driving customer loyalty and adoption of cybersecurity solutions with an accent on strategic account management and value realization. Focus on building trusted advisor relationships with key stakeholders, developing success plans, and ensuring long-term retention and expansion within the Italian market.

Location: Must be based in Italy (Remote)

Company

hirify.global is a global cybersecurity company providing an open and native platform to help organizations defend against advanced threats through AI, automation, and analytics.

What you will do

• Develop trusted advisor relationships with key stakeholders and executive sponsors in strategic accounts.
• Create and execute customer-specific success plans to oversee onboarding, adoption, and satisfaction.
• Partner with Sales to identify expansion, retention, and renewal opportunities.
• Advocate for customers internally to promote successful product experiences and resolve deployment issues.
• Conduct Quarterly Business Reviews to align on progress and demonstrate the value of security solutions.
• Identify and mitigate risks to customer outcomes through cross-functional collaboration.

Requirements

• Must be based in Italy
• 7+ years of experience in customer engagement or account management within SaaS or enterprise software/cybersecurity.
• Proven ability to manage complex projects and conflicting requirements.
• Strong business acumen and ability to consult with diverse stakeholders from system admins to CSOs.
• Outstanding communication and cross-functional collaboration skills.
• University degree or equivalent professional experience.

Culture & Benefits

• Flexible work hours and dynamic work environment.
• Comprehensive medical, dental, and vision coverage.
• Retirement plans and paid parental leave.
• Generous paid time off policy.
• Commitment to diversity, inclusion, and community involvement.