Client Service Representative (Fintech)

TL;DR

Client Service Representative (Fintech): Managing inbound sales and lead follow-up for debt settlement and consolidation solutions with an accent on bilingual communication and client trust. Focus on guiding prospective clients through the qualification process and ensuring high CRM data accuracy.

Location: Remote (South Korea). Working Hours: U.S. Business Hours

What you will do

• Manage inbound sales calls and follow up with leads interested in debt relief services.
• Educate potential clients on available debt settlement and consolidation programs.
• Build and maintain professional relationships with prospective and existing clients through empathetic communication.
• Document all client interactions and track pipeline activity accurately within the CRM system.
• Collaborate with sales and customer service teams to achieve performance goals and KPIs.

Requirements

• Fluent or native-level proficiency in English and Korean (written and verbal).
• Proven experience in sales, customer service, or a similar customer-facing role.
• Experience handling high-volume inbound and outbound phone conversations.
• Proficiency in using CRM systems to maintain detailed client records.
• Ability to work remotely from South Korea during U.S. business hours.

Nice to have

• Experience in debt settlement, financial services, banking, or lending industries.
• Background in consultative sales or lead conversion roles.
• Experience working with U.S. or Canadian customers.
• Familiarity with compliance-focused customer interactions.

Culture & Benefits

• Competitive base salary plus performance-based incentives.
• Comprehensive onboarding and professional training program.
• Ongoing coaching and opportunities for career growth and advancement.
• Remote work flexibility.
• Supportive and collaborative team environment.

Hiring process

• Initial Recruiter Screening.
• Client Interview.
• Final Selection & Offer.