Senior Director - Partner Operations & Enablement (Fintech)

TL;DR

Senior Director - Partner Operations & Enablement (Fintech): Leading the end-to-end partner success strategy, including onboarding, enablement, and operational infrastructure for a high-growth fintech platform with an accent on scaling service delivery and partner lifecycle management. Focus on building scalable frameworks, driving operational excellence through automation, and influencing product strategy to maximize partner outcomes.

Location: Must be based in Austin, TX (Onsite)

Salary: $170,000 – $195,000

Company

hirify.global is a fintech platform transforming restaurant financing and customer engagement by providing growth capital to restaurants and rewarding dining experiences to consumers.

What you will do

• Define and execute the long-term vision for partner success, covering onboarding, adoption, retention, and expansion.
• Build and scale the operational infrastructure, including support systems, governance models, and service-level objectives.
• Lead a best-in-class Partner Enablement organization, creating scalable education, certification, and training programs.
• Partner with Product and Engineering to ensure partner feedback influences the product roadmap.
• Build, mentor, and lead high-performing teams across Partner Success, Operations, and Enablement.
• Drive operational efficiency through automation, systems optimization, and process redesign.

Requirements

• 10+ years of leadership experience in Partner Success, Customer Success, Operations, or Enablement.
• 3+ years leading managers and cross-functional teams in a high-growth environment.
• Proven success scaling post-sales organizations and building operational infrastructure from the ground up.
• Strong executive presence with the ability to influence senior stakeholders.
• Deep expertise in operational excellence, service delivery, and organizational scaling.
• Strong analytical capabilities with experience leveraging KPIs to drive decision-making.

Nice to have

• Experience in fintech, SaaS, marketplace, hospitality, or payments industries.
• Familiarity with Salesforce and modern customer success platforms.
• MBA or equivalent business leadership experience.

Culture & Benefits

• 100% company-paid medical and dental coverage for employees.
• Unlimited PTO and 9 paid company holidays.
• Generous parental leave and child care benefits.
• Daily catered lunches and snacks.
• Dining credit within the hirify.global network.
• Professional development opportunities.