Customer Success Manager (Edtech)

TL;DR

Customer Success Manager (Edtech): Managing software implementation and customer retention for schools and municipalities in Denmark with an accent on relationship building and pedagogical training. Focus on maximizing SaaS renewal rates and increasing adoption of neuroinclusive technology.

Location: Albertslund, Denmark. Must be based in Denmark and fluent in Danish. Willingness to travel for in-person workshops and meetings is required.

Company

hirify.global creates technology to foster neuroinclusion, helping individuals with unique needs to be understood and valued.

What you will do

• Manage the end-to-end customer lifecycle for schools and municipalities to ensure smooth software deployment and transition.
• Drive SaaS renewal rates through proactive relationship management and effective networking.
• Design and deliver pedagogical workshops and training sessions, both online and in person.
• Collaborate with cross-functional teams, including marketing, sales, and product development, to increase customer satisfaction.
• Analyze school development plans to align hirify.global tools with core educational objectives.
• Manage the renewal pipeline and provide accurate forecasting to management.

Requirements

• Minimum 3 years of customer service experience.
• At least 1 year of experience delivering presentations, webinars, or workshops.
• Minimum 1 year of experience in a classroom or education setting.
• Fluent in Danish and strong English skills.
• Proven track record of successful education or commercial project delivery.
• Willingness to travel to attend conferences and conduct training.

Nice to have

• Passion for and understanding of Education Technology (Edtech).
• Experience with Apple, Google, or Microsoft platforms.
• Familiarity with the current state and trends of the education market.
• Active professional network within the education community.

Culture & Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules and flexible time off plans.
• Comprehensive health and wellness benefits.
• Career growth through structured development programs.
• Collaborative, innovative culture centered on curiosity and courage.