Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing high-value customer relationships for a modern financial platform with an accent on driving adoption, renewals, and upsell among CFOs and Finance Directors. Focus on building the customer success playbook, partnering with technical engineers to deploy AI agents, and navigating complex, ambiguous engagements in a fast-growing startup environment.

Location: On-site in Copenhagen or London

Company

hirify.global is an early-stage startup building a smart financial platform to replace legacy ERP systems with automated accounting and real-time reporting.

What you will do

• Own and manage existing customer relationships to drive adoption, renewals, and expansion.
• Ensure Finance Directors and CFOs realize the full value of the platform.
• Partner with Agentic Customer Engineers to deploy AI-driven workflows for clients.
• Proactively identify and resolve engagement risks before they impact the customer.
• Define and document the customer success playbook from scratch.
• Provide feedback to the product team based on customer insights and market needs.

Requirements

• 5+ years of experience in account management, customer success, or commercial delivery.
• Proven ability to engage and influence senior financial stakeholders like CFOs.
• Experience driving adoption and expansion in a technical or solutions-led environment.
• Ability to bring structure to ambiguous engagements and prioritize effectively.
• Fluent English proficiency.
• Active user of AI tools with a clear understanding of their practical application.

Nice to have

• Background in finance or accounting.
• Experience in a forward-deployed or professional-services model focused on renewals and upsell, particularly involving AI.

Culture & Benefits

• Competitive salary with potential stock options.
• Generous paid annual leave and public holidays.
• Regular team socials and international company off-sites.
• Significant career growth potential in a market-defining role.
• Innovative, fast-paced environment with a focus on high-impact work.