Content Designer (Fintech)

TL;DR

Content Designer (Fintech): Creating engaging, readable, and accessible content for digital banking apps and websites with an accent on user research and clear, people-focused language. Focus on refining customer conversations and ensuring consistency across multiple digital touchpoints.

Location: Hybrid (London). Must spend at least two days per week, or 40% of time, at one of the office sites.

Salary: £72,702 - £80,780

Company

hirify.global is a major UK financial institution currently rebooting its digital experience to build the future of finance.

What you will do

• Create engaging, readable, and accessible content to enhance digital customer experiences.
• Refine and develop customer conversations based on research and insights.
• Take ownership as the content expert within an agile multidisciplinary team.
• Develop strategic evolution of conversations and identify linking opportunities across experiences.
• Ensure consistency in tone and voice across various topics and customer touchpoints.
• Collaborate with product teams to establish and track success metrics.

Requirements

• Professional experience as a UX writer, conversation designer, or content designer.
• Experience working within complex landscapes, preferably in financial services.
• Proficiency in using design platforms such as Figma for collaboration.
• Ability to influence and manage stakeholders across product, risk, legal, and branding teams.
• Confidence in writing concise and consistent copy across different digital channels.
• Collaborative mindset suitable for a busy multi-disciplinary environment.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 30 days of holiday plus bank holidays.
• Comprehensive wellbeing initiatives and generous parental leave policies.
• Commitment to diversity and inclusion with specific support for disability and neurodivergent conditions.
• Flexible working options including job sharing and workplace adjustments.