Sales Development Manager (AI)

TL;DR

Sales Development Manager (AI): Building and scaling a team of SDRs to drive pipeline for an AI-driven contact center intelligence platform with an accent on outbound strategy and team coaching. Focus on designing the SDR playbook, optimizing lead conversion, and establishing clear career paths from SDR to AE.

Location: On-site in Mountain View, CA

Company

A Series C AI company building a platform that transforms contact center conversations into actionable business intelligence.

What you will do

• Hire, onboard, and coach a team of SDRs to become consistent pipeline producers.
• Define and manage KPIs for activity, meetings booked, and pipeline sourced.
• Design and optimize outbound and inbound sequences using data-driven insights.
• Collaborate with Marketing on campaign strategy, lead quality, and messaging.
• Conduct regular call and email reviews to provide live coaching.
• Develop and manage the SDR playbook and the associated tooling stack.

Requirements

• 3+ years of experience managing SDR or BDR teams in a B2B SaaS environment.
• Proven track record of exceeding pipeline and meeting goals.
• Expertise in outbound prospecting via phone, email, LinkedIn, and social selling.
• Proficiency with Salesforce, Apollo, Gong, and ZoomInfo.
• Strong data orientation and ability to use metrics for decision-making.
• Ability to thrive in a fast-paced, early-stage environment.

Nice to have

• Experience in Enterprise SaaS or AI-focused companies.
• Experience building SDR-to-AE career paths.
• Familiarity with Account-Based Marketing (ABM) strategies.

Culture & Benefits

• Comprehensive health, vision, and dental coverage.
• Flexible PTO and parental leave.
• Catered lunch twice a week, team dinners, and offsites.
• 401(k) retirement plan.
• High agency environment with a bias toward action and ownership.