Technical Account Manager (iGaming)

TL;DR

Technical Account Manager (iGaming): Acting as the primary technical liaison between clients and internal teams to ensure stable platform operations and effective issue resolution. Focus on troubleshooting complex technical requests, managing stakeholder expectations, and translating client feedback into actionable product improvements.

Location: Must be based in Georgia, Poland, or Serbia

Company

A leading technology provider for the iGaming industry, delivering secure and innovative platform solutions to clients worldwide.

What you will do

• Act as the primary technical representative for clients within the platform ecosystem.
• Perform initial troubleshooting, log analysis, and issue reproduction for technical incidents.
• Consult clients on product functionality, best practices, and operational workflows.
• Prioritize and manage client requests based on urgency, impact, and SLA requirements.
• Collaborate with Product, QA, Development, and Infrastructure teams to deliver effective solutions.
• Analyze client feedback to propose product improvements and maintain internal knowledge base documentation.

Requirements

• English: B2+ required
• Russian: C1+ required
• Portuguese: B2+ required
• Strong analytical and structured problem-solving skills with experience in business analysis.
• Technical proficiency with HTML, CSS, JSON, YAML, and browser DevTools.
• Experience with Git workflows, Jira, and monitoring tools like Datadog, Kibana, or Grafana.
• Must be based in Georgia, Poland, or Serbia.

Nice to have

• Familiarity with React and modern frontend architecture.
• Understanding of SSR, SEO fundamentals, and responsive design.
• Experience in QA or technical support environments.
• Basic understanding of APIs and networking concepts.

Culture & Benefits

• Private health insurance and comprehensive mental health program.
• Sports benefits and paid time off.
• Free online English lessons and local language courses.
• Opportunities for upskilling, internal workshops, and professional conferences.
• Supportive environment with maternity leave and referral program rewards.