Technical Account Manager

TL;DR

Technical Account Manager (SaaS/IoT): Managing enterprise customer relationships and technical success for mobile and IoT device management solutions with an accent on product expertise, technical consultancy, and proactive issue resolution. Focus on onboarding enterprise clients, delivering quarterly business reviews, and bridging the gap between customer requirements and internal development teams.

Location: Must be based in or able to commute to Mississauga, ON (Hybrid)

Company

hirify.global is a proven innovator and industry leader in simplifying business mobility and IoT solutions, helping organizations secure and manage business-critical devices.

What you will do

• Develop and maintain strong relationships with enterprise customers managing up to 5,000 devices.
• Onboard new enterprise customers, establish support processes, and conduct regular cadence calls.
• Deliver Quarterly Business Reviews and provide ad-hoc technical consultancy regarding product roadmaps.
• Oversee Root Cause Analysis for priority cases and ensure timely resolution of support issues.
• Create and maintain personalized business profiles, network diagrams, and technical documentation.
• Gather customer requirements and provide actionable feedback to the software development team for product enhancements.

Requirements

• Minimum 4+ years of experience in advanced technical roles such as implementation specialist, technical support, or solutions architect.
• Strong understanding of mobile technologies including Android, Apple, and Windows operating systems.
• Robust knowledge of networking concepts (TCP/IP, certificates, SSL/TLS, firewalls, routing) and Windows Server administration.
• Excellent English verbal and written communication skills with the ability to explain complex technical concepts to diverse audiences.
• Ability to work in a hybrid environment based in Mississauga, ON.
• Proven experience in customer advocacy and managing relationships within complex IT environments.

Culture & Benefits

• Collaborative and agile team environment working with leading-edge technologies.
• Emphasis on personal growth, continuous innovation, and professional development.
• Opportunity to work alongside global tech giants and partners.
• Fast-paced environment with a global reach and a culture that values fresh perspectives.