Help Desk Analyst II (DoD)

TL;DR

Help Desk Analyst II (DoD): Providing IT support and classified communications for Command and Control (C2) capability at NISSC sites with an accent on incident management and system availability. Focus on managing trouble tickets via Remedy, performing system reboots, fault correction, and ensuring stability in a high-security environment.

Location: On-site at Cheyenne Mountain Space Force Station, Colorado

Company

hirify.global provides professional services in science, engineering, and technology to government agencies.

What you will do

• Manage IT trouble tickets for network, PC, laptop, and printer issues using Remedy and similar tools.
• Perform log analysis, error detection, and fault correction to maintain continuous system availability.
• Execute system startups, reboots, server swaps, and shutdowns.
• Handle and protect highly classified information, data, and systems.
• Support annual exercises, planned monthly relocations, and unplanned real-world events.
• Facilitate relationships between Government active duty/civilian customers and the contractor team.

Requirements

• Active Top Secret Clearance with SCI eligibility.
• Must be based in or be able to work on-site at Cheyenne Mountain Space Force Station, CO.
• 1 year of direct IT experience and 2+ years of general customer service experience.
• High School diploma or GED.
• Ability to work flexible 24x7 shifts, including nights, weekends, and holidays on a modified Panama schedule.
• Reliable all-weather transportation and ability to remain on-site for extended periods during emergencies and drills.

Nice to have

• Compliance with DoD 8140 IAT II requirements (e.g., current Security+ CE certificate).
• Experience with DoD cryptographic equipment and material handling.
• Troubleshooting experience with Solaris, Unix, and/or Linux operating systems.
• Experience with Department of Defense messaging systems.

Culture & Benefits

• Comprehensive nationwide Medical, Dental, and Vision insurance programs.
• Life insurance and matching 401k contributions.
• Educational and training support.