Help Desk Technician

TL;DR

Help Desk Technician: Providing technical support and maintenance for federal health IT infrastructure at Joint Base Elmendorf-Richardson with an accent on hardware troubleshooting, network connectivity, and clinical workstation security. Focus on resolving end-user issues, managing ticketing systems, and assisting Tier III teams with system patches and vulnerability mitigation.

Location: Must be based at Joint Base Elmendorf-Richardson, Alaska

Company

hirify.global is a federal government contracting business providing mission-critical solutions to federal civilian, defense, and intelligence community customers.

What you will do

• Diagnose and resolve technical issues for end users via phone, email, and in-person support.
• Document and track all technical problems using the DHA approved ticketing system.
• Install, maintain, and secure clinical workstations and medical application software.
• Perform physical installation and configuration of routers, switches, and peripheral devices.
• Assist Tier III teams with software updates, security patches, and vulnerability mitigation.
• Provide on-call support and interface with base communications squadron personnel.

Requirements

• High School Diploma required.
• Security+ Certification required.
• Minimum one year of experience as a Help Desk Specialist.
• Must possess or be able to obtain Tier 3 Background Investigation / IAT Level 1 ADP/IT III clearance.
• Must be able to work onsite at Joint Base Elmendorf-Richardson.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance.
• Health savings and flexible spending accounts.
• Retirement 401K plan.
• Professional development opportunities and performance recognition programs.
• Collaborative work environment focused on supporting federal health missions.