Sr. Manager, Customer Success (Starlink Installer Program)

TL;DR

Sr. Manager, Customer Success (Starlink Installer Program): Building and scaling a global hardware installation network for Starlink with an accent on regulatory compliance, partner management, and operational excellence. Focus on negotiating strategic channel partnerships, driving partner performance, and implementing scalable processes to support worldwide satellite technology deployment.

Location: Must be based in Redmond, WA (On-site 5 days per week)

Salary: $175,000 - $215,000

Company

SpaceX is a leading aerospace company dedicated to developing advanced technologies to enable human life on Mars and connecting the world through the Starlink satellite constellation.

What you will do

• Own the strategy, design, and execution of a scalable global hardware installation program.
• Build and lead a high-performing network of authorized installers by identifying and onboarding strategic partners.
• Negotiate and close complex partnership agreements to support rapid global expansion.
• Drive partner performance through rigorous monitoring, quality audits, and accountability frameworks.
• Establish and report on key program metrics including installation volume, customer feedback, and operational health.
• Lead cross-functional collaboration with engineering, regulatory, and business teams to align priorities.

Requirements

• Must be a U.S. citizen, lawful permanent resident, or eligible for ITAR authorization.
• Must be willing to work in-office five days per week in Redmond, WA.
• Bachelor’s degree in engineering or business with 8+ years of experience in customer experience or omnichannel sales (or 10+ years equivalent).
• 3+ years of leadership experience in customer operations or success, including multi-year strategy implementation.
• 2+ years of experience directly managing exempt employees.
• Ability to travel up to 30% to other SpaceX locations and events.

Culture & Benefits

• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan with company contributions.
• Long-term incentives including company stock or cash awards.
• Paid vacation (3 weeks) and 10+ paid holidays per year.
• Access to company shuttles from select Seattle locations.
• Support for professional growth in a world-class team focused on cutting-edge satellite technology.