Sr. Strategic Customer Success Manager

TL;DR

Sr. Strategic Customer Success Manager (SaaS/Fintech): Drive product adoption, expansion sales, and subscription renewals for a strategic book of 80–110 mid-market and larger SMB accounts with an accent on executive business reviews and data-driven customer health to deliver measurable business outcomes. Focus on leading cross-functional initiatives across Sales, Product, and Operations while modernizing customers’ finance operations across AP, AR, and spend & expense management.

Location: United States (remote-eligible by geographic zone)

Salary: $128,700 - $181,700 USD (by zone)

Company

hirify.global builds financial automation software that helps businesses replace outdated financial processes.

What you will do

• Own a strategic book of 80–110 accounts, driving product adoption, expansion, and subscription renewals against a monthly quota.
• Serve as primary point of contact for controllers and CFOs, managing and retaining mid-market customers.
• Monitor customer health, product utilization, and spend trends to prevent churn and identify expansion opportunities.
• Run virtual and on-site executive business reviews focused on product configuration, best practices, and value realization.
• Deliver training webinars and enablement sessions for end users of the hirify.global platform.
• Advise customers on optimized AP, AR, and spend & expense workflows using strong product and finance/accounting knowledge.

Requirements

• Authorization to work in the United States (no visa sponsorship available).
• 5+ years in customer-facing, revenue-owning SaaS roles (e.g., Customer Success Manager or Account Manager) with a track record of hitting/exceeding quota.
• Proven experience managing, growing, and retaining mid-market accounts, including renewals and expansion.
• Ability to explain complex technical/product concepts in clear, business-friendly language and translate customer needs to internal stakeholders.
• Experience leading cross-functional initiatives to deliver customer outcomes in complex projects.
• Proficiency with Salesforce and experience with customer success tools such as Gainsight; strong communication and presentation skills for executive/C-level audiences.

Culture & Benefits

• Remote-eligible role with On Target Earnings (OTE) ranges tied to geographic zones.
• Competitive benefits package including medical, dental, vision, life and disability insurance, 401(k), HSA/FSA, paid holidays, and paid time off.
• 100% paid employee health, dental, and vision plans (HMO, PPO, or HDHP options).
• Employee Stock Purchase Program and wellness & fitness initiatives.
• Flexible time off, employee assistance program (EAP), and recognition/referral programs.

Hiring process

• Interviews and assessments with a transparent evaluation process.
• Live interviews/assessments prohibit unapproved external assistance, including generative AI.