Customer Success Manager (PropTech)

TL;DR

Customer Success Manager (SaaS/PropTech): Managing onboarding, adoption, and retention for B2B SaaS customers in the energy and building performance sector with an accent on relationship management and value delivery. Focus on driving product adoption, managing renewals, and translating technical energy data into actionable insights.

Location: Must be based in Sydney, Australia

Salary: Up to $110,000 + Super

Company

A B2B SaaS provider specializing in energy and building performance technology.

What you will do

• Manage a portfolio of enterprise and mid-market customers, acting as the primary post-sales contact.
• Coordinate onboarding and implementation handover to ensure effective product adoption.
• Own customer renewals and identify opportunities for account growth and expansion.
• Translate complex technical and energy data into clear, actionable insights for stakeholders.
• Collaborate with Product, Engineering, and Support teams to provide the voice of the customer.
• Maintain accurate CRM records and contribute to the improvement of success frameworks.

Requirements

• Experience in Customer Success, Account Management, or B2B client-facing roles.
• Strong stakeholder management and relationship-building skills.
• Commercial awareness with exposure to account renewals and growth.
• Ability to simplify complex technical concepts for non-technical stakeholders.
• Familiarity with CRM systems (e.g., HubSpot).
• Location: Must be based in Sydney, Australia

Nice to have

• Experience in SaaS, IoT, energy, or proptech sectors.
• Exposure to energy management, sustainability data, or building performance platforms.
• Understanding of property, facilities, or asset management environments.

Culture & Benefits

• Fast-growth, evolving environment with high autonomy.
• Customer-led approach focusing on long-term value over short-term revenue.
• Strong cross-functional collaboration across technical and commercial teams.
• Competitive remuneration package including superannuation.