Customer Care Specialist (Fintech)

TL;DR

Customer Care Specialist (Fintech): Providing high-quality support to B2B clients via phone, chat, and email with an accent on empathy, problem-solving, and building customer trust. Focus on resolving complex financial inquiries and turning dissatisfied users into loyal advocates for the platform.

Location: Must be based in Greece, Bulgaria, Serbia, Montenegro, or Hungary

Salary: €18,000–€24,000 per year

Company

A European fintech startup building an all-in-one financial B2B platform for entrepreneurs, backed by major global investors.

What you will do

• Deliver exceptional customer experiences across phone, chat, and email channels.
• Build rapport with customers during challenging or sensitive financial situations.
• Take full ownership of issues, ensuring rapid resolution and proactive follow-up.
• Collaborate with internal teams to escalate and track complex technical or financial problems.
• Document interactions accurately and contribute feedback for continuous service improvement.

Requirements

• Native or fluent proficiency in Dutch or German (written and spoken).
• Must be based in Greece, Bulgaria, Serbia, Montenegro, or Hungary.
• Minimum 6 months of experience in customer care.
• Strong emotional intelligence and ability to handle high-impact conversations.
• Availability to work shifts between 07:00 and 19:00 CET, including weekends.
• Ability to work under a B2B freelancer contract.

Nice to have

• Previous experience in fintech, banking, or payments.
• Experience in phone-based support roles.

Culture & Benefits

• 100% remote work environment.
• Performance-based monthly bonuses up to 15%.
• Stock options program for all team members.
• Access to company flats in Cyprus via the Work & Swim program.
• Opportunities for professional development in a fast-paced fintech environment.

Hiring process

• Technical online assessment and AI-based phone etiquette test.
• Recruiter call and final interview.