Software Engineer, Community Support Engineering (Backend)

TL;DR

Software Engineer, Community Support Engineering (Backend): Developing reliability mechanisms and tools for global community support operations with an accent on monitoring, alerting, and incident management. Focus on transitioning manual incident processes to proactive, AI-driven automated systems.

Location: Must be based in China (Remote Eligible)

Company

A global platform connecting hosts and guests to provide unique stays and experiences worldwide.

What you will do

• Design, implement, and maintain tools and systems that support service reliability, monitoring, and alerting.
• Manage the full development cycle, including technical design, development, test automation, and launch.
• Collaborate with TechOps and engineering teams to ensure services are designed with reliability and scalability in mind.
• Identify opportunities to improve operational efficiency and drive the implementation of reliability mechanisms.
• Leverage AI and other technologies to evolve incident management from reactive manual processes to proactive automated systems.
• Raise the bar for quality, reliability, and availability through operational excellence.

Requirements

• 3+ years of software development industry experience in a fast-paced tech environment.
• Bachelor’s or Master’s degree in Computer Science or equivalent professional experience.
• Strong expertise in building large-scale backend systems and user-facing features.
• Proven experience leading and shipping large initiatives with significant business impact.
• Fluency in both English and Mandarin.
• Must be based in China.

Culture & Benefits

• Remote eligible work arrangement within China.
• Opportunity to impact every person who travels or hosts on a global platform.
• Commitment to inclusion and belonging with a diverse talent pool.
• Collaborative environment working with cross-functional partners and global teams.