Global Growth Manager (Fintech)

TL;DR

Global Growth Manager (Fintech): Designing and optimizing the customer lifecycle journey across high-impact regions with an accent on conversion, activation, and retention. Focus on executing a unified global strategy, managing digital channels, and running high-velocity experimentation to scale growth levers.

Location: Must be based in Singapore

Company

Airwallex is a unified payments and financial platform for global businesses, empowering over 200,000 companies with integrated solutions for business accounts, payments, and treasury.

What you will do

• Design end-to-end lifecycle engagement journeys in collaboration with regional leads to optimize for local market nuances.
• Lead the strategy and operational health for email, push, and in-app messaging channels to deliver personalized engagement.
• Transform high-level lifecycle strategies into high-performing programs that drive measurable gains in conversion and retention.
• Own E2E growth metrics for assigned regions, using quantitative analysis to identify high-impact experimentation opportunities.
• Initiate and lead a high-velocity experimentation roadmap to uncover local growth levers and scale them into global frameworks.
• Champion a customer-first messaging philosophy to deliver compelling content and reduce friction throughout the user journey.

Requirements

• 5+ years of experience leading customer lifecycle growth initiatives or equivalent experience in top-tier strategy/management consulting.
• Strong analytical skills to interpret campaign and behavioral data and develop data-backed recommendations.
• Hands-on experience designing and executing lifecycle/CRM programs that drive customer activation and retention.
• Proven experience running A/B tests and applying structured experimentation to improve performance.
• Must be based in Singapore.
• Bachelor's degree.

Nice to have

• Experience in fintech, product-led growth, or B2B SaaS.
• Background working in fast-paced startup or scale-up environments.
• Advanced degree such as an MBA or Master's.
• Proficiency with SQL or extensive experience collaborating with data teams.

Culture & Benefits

• Founder-like environment that values true ownership, accelerated learning, and high impact.
• Collaborative, results-driven team culture focused on creativity and data-driven decision-making.
• Opportunity to tackle complex, high-visibility problems within a globally distributed team of over 2,000 people.
• Modern approach to productivity, encouraging the use of AI to work smarter and solve problems faster.
• Support for continuous learning, professional mentorship, and career growth.