Customer Adoption & Enablement Specialist (SaaS)

TL;DR

Customer Adoption & Enablement Specialist (SaaS): Leading the design and delivery of targeted enablement engagements to drive measurable customer outcomes with an accent on training strategy, workflow integration, and behavioral change. Focus on reducing friction in onboarding, mitigating adoption risk, and building scalable learning assets to protect and expand revenue.

Location: Hybrid (London) - requiring 3 days per week in the London office.

Company

hirify.global is a leading provider of European B2B data and sales intelligence that helps businesses discover and engage with qualified decision-makers.

What you will do

• Partner with Account Managers to design and execute structured training interventions based on customer goals and risk signals.
• Lead outcome-driven enablement sessions for champions, administrators, and end-users to build internal advocacy.
• Connect product functionality directly to customer workflows, KPIs, and commercial objectives to accelerate time-to-value.
• Mitigate adoption risk by delivering targeted interventions where product engagement or confidence is low.
• Develop and improve scalable learning assets, including playbooks, recorded sessions, and digital resources.
• Surface common adoption blockers and feature feedback to Product and Revenue teams to improve the customer journey.

Requirements

• Minimum 2 years of experience in SaaS enablement, onboarding, training, or customer-facing Customer Success roles.
• Strong understanding of how behavioral change and reinforcement drive customer retention and expansion.
• Proven experience as a confident presenter and facilitator capable of influencing stakeholders from end-users to senior decision-makers.
• Ability to diagnose training needs quickly, design targeted interventions, and manage multiple engagements.
• Must be based in or able to work from the London office 3 days per week.

Culture & Benefits

• Inclusive community that focuses on supporting, challenging, and inspiring diverse talent.
• Values-driven culture centered on owning outcomes together and deeply understanding customers.
• Environment that celebrates impact regardless of the source.
• Hybrid work model offering flexibility on non-office days.