Customer Value Consultant (SaaS)

TL;DR

Customer Value Consultant (SaaS): Managing a portfolio of Enterprise accounts to drive onboarding, adoption, and expansion with an accent on quantifying business outcomes and building multi-threaded stakeholder relationships. Focus on proactive, usage-triggered outreach and partnering with Sales to identify expansion opportunities within the EMEA and North American markets.

Location: Must be based in and have the right to work in London (Hybrid: 2 days per week in the office).

Company

hirify.global is a scheduling and collaboration platform that simplifies how modern teams manage time and connect.

What you will do

• Run pre-sale value discovery with enterprise prospects to quantify potential business impact.
• Lead structured onboarding for new enterprise customers focused on delivering measurable value.
• Build and maintain trusted relationships with key stakeholders across enterprise accounts.
• Conduct value reviews at 3 and 6 months to ensure customers realize agreed-upon outcomes.
• Drive proactive, usage-triggered outreach based on account health and platform metrics.
• Identify and qualify expansion opportunities in partnership with Account Executives.

Requirements

• Must be based in and have the right to work in London (no visa sponsorship or relocation support).
• 3–5 years of experience in value-led sales, value consulting, or commercial Customer Success in B2B SaaS.
• Proven track record of building quantified business cases and tying engagements to measurable outcomes.
• Experience navigating multi-stakeholder enterprise accounts and engaging economic buyers.
• Highly data-driven approach to prioritizing time and guiding customer conversations.
• Excellent communication skills in English.

Nice to have

• Conversational or better proficiency in German.
• Curiosity about AI-assisted workflows and automation tools.

Culture & Benefits

• Hybrid work model with a focus on productivity.
• 25 days of vacation plus pension plan.
• Learning stipend for courses and certifications.
• Well-being and home office budget.
• Access to Headspace membership for mindfulness.
• Top-notch equipment including MacBook.

Hiring process

• Cultural Fit Assessment (via BRYQ).
• Hiring Manager interview (45 min).
• COO & EVP of Sales Interview with a live case study (1h).
• People Ops Culture Fit interview.