Real Estate Collections Agent (Finance)

TL;DR

Real Estate Collections Agent (Finance): Managing accounts receivable and conducting collections calls to reduce delinquent accounts with an accent on QuickBooks data analysis and professional communication. Focus on recovering overdue payments, documenting customer interactions, and coordinating with the finance team.

Location: Remote (Philippines)

Company

hirify.global is a virtual assistant outsourcing agency.

What you will do

• Contact customers with outstanding balances to collect overdue payments and update payment statuses.
• Analyze Accounts Receivable (AR) data in QuickBooks to identify overdue accounts and prioritize follow-ups.
• Maintain accurate records of all customer interactions, including contact dates and results, in spreadsheets.
• Follow up with customers red-flagged for aging outstanding balances to encourage timely payments.
• Work closely with the finance and accounting team to report progress and resolve issues.
• Refer customers for Stop Service when necessary, following company protocols.

Requirements

• Female candidate required for this role.
• Proficiency in QuickBooks, specifically managing AR reports and recording transactions.
• Excellent spoken and written English skills for professional communication.
• Experience in collections, customer service, or accounts receivable.
• Strong negotiation skills with the ability to handle difficult conversations professionally.
• Ability to work independently and document interactions with high attention to detail.