Principal, AI Strategy & Analytics

TL;DR

Principal, AI Strategy & Analytics (AI/Analytics): Deliver executive-level AI advisory by translating business goals into measurable AI opportunity areas, KPI frameworks, value models, and prioritized recommendations with an accent on outcome-led AI, value realization measurement, and before/after impact validation. Focus on building KPI and ROI measurement strategies, analyzing customer experience and operational data to identify improvement opportunities, and shaping phased AI transformation roadmaps from experimentation to measurable business change.

Company

hirify.global builds an AI-powered experience orchestration platform that connects people, systems, data, and AI to improve customer and employee experiences.

What you will do

• Lead strategic AI advisory engagements with executive stakeholders to align AI initiatives to measurable business objectives and define outcome-led plans.
• Develop KPI frameworks, value realization models, measurement strategies, benchmarking approaches, and business impact models.
• Analyze operational, journey, interaction, routing, bot, and experience data to identify friction, constraints, and improvement opportunities.
• Create executive-ready reporting, scorecards, business cases, and analytical summaries quantifying AI impact and guiding optimization.
• Evaluate AI readiness and design phased AI transformation strategies to move from experimentation to measurable impact.
• Contribute to AI Outcomes methodology by creating repeatable tools, accelerators, playbooks, and analytical templates; mentor internal teams.

Requirements

• 10+ years of experience in consulting, analytics, AI strategy, customer experience transformation, digital transformation, or value realization.
• Demonstrated experience leading executive-level strategic engagements or advisory conversations.
• Strong quantitative and analytical background with experience applying data to business decision-making.
• Experience developing KPI frameworks, ROI/value realization models, business cases, performance measurement programs, or benchmarking methodologies.
• Strong understanding of AI, automation, customer experience, analytics, digital engagement, and transformation concepts.
• Ability to analyze imperfect or incomplete data and produce defensible recommendations; exceptional executive communication and facilitation skills.

Culture & Benefits

• Medical, dental, and vision insurance, plus telehealth coverage.
• Flexible work schedules and work-from-home opportunities.
• Open Time Off in addition to 10 paid holidays; 401(k) matching program.
• Development and career growth opportunities, including mentorship and learning support.
• Adoption assistance and fertility treatments.

Hiring process

• Application review by Talent Acquisition and hiring team; Zoom interview if background aligns.
• Interviews with the hiring manager and interview team; up to five interviews in most cases.
• Final steps and follow-up after interviews.

Location: North Carolina, USA

Salary: $161,500.00 - $283,900.00 (base)