Senior Customer Service Agent (German, Crypto)

TL;DR

Senior Customer Service Agent (Crypto): Managing real-time customer inquiries and issue resolution for a global crypto exchange with an accent on multilingual support and cross-functional collaboration. Focus on resolving complex user problems through live chat and email while maintaining high service standards in the crypto domain.

Location: Hybrid in Budapest, Hungary

Company

OKX is a leading cryptocurrency exchange and developer of the OKX Wallet, providing global access to crypto trading and decentralized applications.

What you will do

• Handle global customer inquiries and issues through email, chat, and voice channels.
• Collaborate with product managers and marketing teams to address complaints and provide feedback on platforms and services.
• Maintain expert-level knowledge of company products to assist customers in their preferred language.
• Establish and nurture strong relationships with company partners and external stakeholders.
• Escalate unresolved complex queries to Level 2 support or supervisors according to standard procedures.

Requirements

• Must be based in Budapest, Hungary (Hybrid work environment).
• Proficiency in German (written and spoken) and a high level of English (C1).
• 1-2 years of experience in language-related roles such as translation, interpretation, or localization.
• Diploma in finance, customer service, linguistics, crypto-related studies, or a related field.
• Availability to work Monday–Friday, 9:00–18:00 schedule.
• Ability to remain composed under pressure and navigate challenging linguistic situations.

Nice to have

• Familiarity with the cryptocurrency and fintech industry.
• Working knowledge of CRM tools, specifically Zendesk.
• Basic computer proficiency with MacOS, Lark, Microsoft Office, and G-Suite.

Culture & Benefits

• Competitive remuneration package and yearly performance bonus.
• Clear prospects for growth with assistance, mentoring, and training programs.
• Flexible hybrid work environment.
• Multinational working environment with exposure to diverse cultures and nations.
• Dedicated employee engagement, recognition, and appreciation programs.